Bookings & Reservations
To avoid disappointment we would always recommend that customers phone ahead to make a reservation
Booking deposit requirements
The following deposit requirements are only refundable at the discretion of the management.
Formal Afternoon Teas
All of the formal Afternoon Teas require advance booking and the payment of deposits.With Countess, Dowager Duchess & Baroness’ Afternoon Teas a deposit of £5 per head is required with bookings to be made by close of business on the Monday before you plan to visit, although occasionally it is possible to accommodate later bookings.
With the Marquis a minimum of 7 days notice and a deposit of £5 per head are required.
Providing that we are informed beforehand we can usually cater for vegetarians and those with allergies, like wheat, dairy & nuts.
In the event of cancellation / reduction in numbers within 24 hours of planned arrival a charge of 50% of the menu tariff will apply.
Failure to arrive on the due day and within 30 minutes of the booked time, without prior notice, then the full amount of the meal will be charged - less any deposit already paid.
A la Carte reservations
Due to a growing number of instances where we have been asked to reserve tables, but the people concerned have not turned up or contacted us to cancel, others have been depriving of being able to dine with us. It is with regret that we have deemed it necessary, as other restaurants are starting to do, to take a nominal reservation deposit charge of £2.50 per head. Credit / Debit card details will be requested, WITHOUT THIS DEPOSIT YOUR REQUEST CANNOT BE CONFIRMED and tables requested will be subject to availability at the time
Our regular opening times are from Wednesdays through to Sundays from 12 noon until 4.00 p.m (5.00 p.m. on Saturday & Sundays) with last orders being taken 60 minutes before closing.
We reserve the right to vary these hours if necessary.
Booking on line
Once you have chosen your date please look at our menu brochure which will help you decide what you wish to eat. We will contact you by e-mail to find out your choices and if you have any special dietary needs.
Are dogs allowed?
Whilst we allow dogs, on leads, in the gardens during the summer months our tea-rooms are not large enough to allow them in without risks to the safety of other members of the public, the dogs themselves and, of course, our staff.
Where guide dogs are involved, we do have a separate function room which could be made available subject to our being notified in advance so that the heating can be put on.